Customer Service Agent

Respond to inquiries about gym memberships, class schedules, personal training services, and facility policies Process new memberships, renewals, cancellations, and account updates Handle payments, including membership fees, retail purchases, and service charges Promote gym programs, fitness classes, and special offers to increase member engagement and sales Schedule appointments for personal training sessions, group classes, and facility bookings Address and resolve customer complaints or concerns related to services, equipment, or policies Maintain accurate member records, including contact information, billing details, and attendance Monitor check-ins and ensure all members follow gym rules and safety guidelines Assist with orientation of new members, explaining equipment use and facility amenities Coordinate refunds, service adjustments, or credits when necessary Communicate with staff and management regarding member feedback and operational issues Languages: English Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years On site: Work must be completed at the physical location. There is no option to work remotely. Application: By mail 4801 52nd Avenue suite Unit 3 High Prairie, AB T0G 1E0 & In person 4801 52nd Avenue suite Unit 3 High Prairie, AB T0G 1E0